1Password for Mac

Hi @huskym1025 - Updating to macOS Sonoma shouldn't cause any issues with filling from 1Password. If you're unable to save & fill passwords with 1Password in your browser, I'd like to ask you to try the troubleshooting steps in the support guide linked below:

• If 1Password isn't working in your browser

If you're still running into issues after taking these steps, you can send an email to support+forum@1password.com - you'll get an auto-reply which contains a conversation number that looks like this: [#ABC-12345-123]. If you post that number here I can make sure your message reaches the right team.

I had this problem too, and discovered it was caused by Safari 17, where each profile has its own permissions for extensions. If you go to Safari -> Manage Profiles, you'll be able to turn 1Password for Safari on or off for each individual profile.

Hey @greenpig,

Do things now work as expected for you with 1Password for Safari enabled in your profiles?

Not really. Many times the 1Password icon in the user/pw entry boxes doesn't work, and I have to click the one in the browser bar up top. That one often pops up a window that says "Open 1Password" instead of opening the needed login immediately. (And it sometimes urges me to use a passcode first, before finally giving me what I'm looking for.)

Restarting the computer sometimes makes 1Password work as expected in Safari, but eventually it returns to the behavior described above.

I'll second this complaint - I'm having some issues when I have multiple Safari profiles open. I'll unlock 1password for one profile in which it'll work fine in, and then try and use it in another profile where it essentially seems stuck - hitting the "Open 1Password" button in the toolbar popup just won't do anything and I can't seem to get 1Password working in multiple browser profiles at once.

Hey @greenpig, @devyntk,

I'm sorry for the trouble.

I'd like to ask you to reproduce the behaviour and send over a console log from your browser as well as a diagnostics report so we can take a closer look at what it happening:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

I will do that when the issue recurs. Thanks.

By the way, there's a typo in the instruction page (https://support.1password.com/cs/extension-console-log/) -- Safari, step 3, point 3: "click a lines". Just FYI.

Thank you for pointing that out @greenpig, I have passed it on to the team.

I don't use profiles.

@huskym1025

Thank you for the reply. Have you already tried the troubleshooting steps that my colleague suggested in his first reply to you? You can find them here: If 1Password isn't working in your browser

If that doesn't work then I'd like to ask you to reproduce the behaviour one more time and then send us logs and a diagnostics report so that we can investigate further:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread:
• Your forum username:
• Please do not post your files to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave