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May 21, 2022
Question

1Password for Mac Extension Opens a 1Password Page that never loads

  • May 21, 2022
  • 3 replies
  • 91 views

After fresh installs of 1Password for Safari, we're seeing the following tab open up after enabling it that never finishes loading:

This looks like a bug?


1Password Version: 8.7.0
Extension Version: 2.3.3
OS Version: macOS 12.4

3 replies

Alvin_L_1P
1Password Employee
1Password Employee
May 25, 2022

Hey @wavesound:

I understand that the 1Password for Safari extension opens up a page but never finishes loading. If you close the tab, does the extension work?

We'll need to take a closer look at how 1Password is currently set up. Can you send us a diagnostics report from your Mac?

Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Alvin

May 28, 2022

Just did a fresh install.

For your reference, this is your support ID:

[#TPU-75469-942]

Jack_P_1P
1Password Employee
1Password Employee
June 2, 2022

Hey @wavesound:

It looks like we've recently asked for some more troubleshooting information from you.

Jack

ref: TPU-75469-942