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September 6, 2023
Question

1Password for Safari extension blocking downloads on Dropbox.com [FIXED]

  • September 6, 2023
  • 52 replies
  • 1644 views

Hi,

on 16.6 on 13.5.1 we are noticing that the browser extension isn't allowing downloads from e.g. dropbox. As soon as the extention is disabled, downloads start.

Is this a known bug? Or are we missing a setting somewhere?


1Password Version: 8
Extension Version: 2.14.1
OS Version: 13.5.1
Browser: Safari 16.6

52 replies

skyisthelimit
March 30, 2024

Dear @Hilary_1P & rest of the 1P team: thank you for the update and your work on this issue, it brings me incredible satisfaction to see that problems are not being ignored and the team is actively looking into solutions. I truly expected this to be yet another typical "I will send to the appropriate team" thing that never gets solved, and had planned to reach out to upper management on LinkedIn with a complaint as I use Dropbox daily and this particular bug has been a major thorn in my eye for a very long time. Instead, I can now wait for the solution, and still reach out to 1P management on LinkedIn but with a praise, instead of a complaint. Much better way to do things...looking forward to the update on the Production channel :)

1Password Employee
April 3, 2024

Hi @delfuego and @skyisthelimit

Your patience, cooperation, and positive feedback while @Hilary_1P and the team work towards resolving this issue are greatly appreciated.

Once the workaround has made its way to the Beta and Production versions of 1Password in the browser, it will be announced in our release notes:

Let me know if you have any questions in the meantime.

Djelibeybi
April 3, 2024

I'm so glad I found this thread - this problem has been driving me mad for ages!
Thanks for the info on the workaround. I look forward to not having to use it once the update to the Production version of the 1Password extension comes out!

steph_giles
1Password Employee
April 10, 2024

Hey @Djelibeybi,

So sorry for the disruption caused by this issue, thank you for your patience!

1P_Dave
1Password Employee
April 22, 2024

Hello folks,

We're testing a fix for an issue where you couldn’t download files from Dropbox when 1Password for Safari was turned on in the beta version of 1Password in the browser. If you're interested in trying the beta version then you can find instructions here: Use 1Password beta releases

If testing in the beta goes well then the team hopes to release the fix to the stable version of 1Password in the browser as soon as possible.

If you have any questions or feedback then please let me know. 🙂

-Dave

April 23, 2024

@1P_Dave Confirmed, at least for me — I can now download docs from Dropbox again! Hallelujah! :)

1P_Dave
1Password Employee
April 23, 2024

@delfuego

Thank you for the confirmation that you're no longer seeing the issue when using the beta version of 1Password in the browser! Hopefully the fix makes it to the stable version soon. 🙂

-Dave

skyisthelimit
April 26, 2024

Very nice to hear, any ETA on the production channel for this fix? Thanks!

1Password Employee
April 26, 2024

The fix has been included in our upcoming 2.23.2 release :)

We’ve fixed an issue where you couldn’t download files from Dropbox when 1Password for Safari was turned on.

We submitted this release to all of the app stores. Now we just need to wait for them to approve!

skyisthelimit
May 26, 2024

It works well now! Thank you for fixing the problem!