Question

1password for Safari extension dropdown

Forum|Forum|13 days ago
August 31, 2026
5 replies
5 views

When clicking on the dropdown ID , neither ID nor PW are entered into their fields and “Invalid login ID or password” is returned immediately. This happens only on one website. I’m able to login into all other sites normally with 1Password. This happened yesterday after many years of logging in normally to this site. I’ve deleted and reinstalled the extension and rebooted my Mac. I can still access the site by copying and pasting both ID and PW from the 1Password app.

Browser Extension

Trevor_1P

1Password Employee

Hi @artm13,

To help us look into this, could you confirm the following?

The URL of the website where you’re experiencing the issue.
What version of 1Password for Safari you have installed currently.

Looking forward to your reply!

A

artm13Author

https://client.schwab.com/Areas/Access/Login Safari Version 26.6.2 (21624.5.1.11.3) 1Password Mac 8.12.34 - many thanks for helping me out with this

1P_Gem

1Password Employee

Hi @artm13, thanks for this additional information!

I’ve done some testing on this page, however so far I’ve been able to autofill normally. Could you try creating a new item for the page using the steps below, and let me know whether the problem persists with the new item as well?

Go to https://client.schwab.com/Areas/Access/Login
Enter your Login ID and Password, but don’t click “Log In”.
Right-click the 1Password icon in Safari’s toolbar, and select Save > Login.
If you’re prompted to Update Item, click the back arrow to the top left of the prompt, then select New Item.
Give it a title that helps you distinguish it from the existing login, and select Save.
Refresh the page, then attempt to fill the newly created item.