1Password for Safari is offline when using the Testflight beta version of the iOS app

@BaronKrause

That would seem to indicate you are in an offline condition. Are you using any VPN's or Proxies? To help us troubleshoot I'd like to ask you to create a diagnostics report from your device:

1. Open 1Password.
2. Tap your 1Password account icon from the 1Password home screen.
3. Tap Settings.
4. Tap Help.
5. Click Send Diagnostics.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: BaronKrause

• A link to this thread: https://1password.community/discussion/140271/1password-safari-extension-showing-red-cloud-connection-error-since-ios-16-5#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

No VPN or Proxies, and it’s only the extension. Normal 1Password app is working fine. It seems to be an issue with communication to the app from the extension, not to the server.

The error under the red cloud says “Authentication was interrupted or timed out. Please try again.”

@BaronKrause

Thank you for the reply. Please follow the instructions that Tommy posted to send in a diagnostics report, our support team will be able to take a look and advise further.

Once you've sent in the diagnostics report please post the Support ID that you receive in the auto-reply and I'll be able to track down the report and make sure that it gets to the right team. 🙂

-Dave

I’m seeing this as well, and it’s infuriating. The way I found this is that it does not let me create logins based on generated passwords. Filling existing items seems to work just fine as does the regular app. I’m seeing this same issue on both my iPad (iPad Pro 11” 3rd gen running iPadOS 16.5) and my iPhone (iPhone 12 running iOS 16.5) both running 1Password for iOS 8.10.7 81007016, on BETA channel. It was happening on both devices running 16.4.1 (a) as well.

Here’s some screenshots from my iPad to hopefully better illustrate.

So when I am in a password field, and I tap on the recommended password box that comes up

I get the following on the top right of the page itself
.

Tapping cancel does absolutely nothing (the box stays on the page until I forcibly refresh it). Tapping the lock button does lock 1Password but it doesn’t fix whatever is going on. When I click the 1Password extension icon, the top bar has a slashed cloud icon I haven’t seen before

When I tap it, it locks and prompts to unlock with Face ID with the same message that BaronKrause mentioned, “Authentication was interrupted or timed out. Please try again.”

Came here to confirm whether this is a known issue. I’m also seeing this.

@1P_Dave @1P_Tommy

I’m also seeing this exact issue. Working fine until very recently.

1Password 8 iOS app works fine but safari extension showing me constant warning modal. Tapping lock doesn’t do anything and tapping cancel just dismisses the modal. Cannot fix this.

I submitted my diagnostics per directions above and my confirmation # is

[#TYD-46281-168]

I had this happen on my iPad with 1Password 8. I decided to uninstall and reinstall the app. Now I can no longer login to the 1Password 8 app on my iPad. I can still login to 1Password via Safari on my iPad. This all happened after the latest 16.5 update.

Just experienced that same “Offline” issue. I’m using the latest TestFlight beta, latest iOS, latest everything. For a second, I thought this might’ve been related to the update about multiple login prompts behavior, and since it’s on a non-Mac device, we don’t have the option to change the extension settings (in browser) like can be done on Mac.

@nimvio was contacted by support today it’s an issue with 1P TestFlight. Recommended I go back to production version while they fix it

UPDATE: After talking with 1Password support they suggested connecting to a different Wi-Fi network and try logging in. I have an additional “Guest” network that my Wi-Fi router provides so I tried using it and that allowed me to login using the iPad 1Password 8 app. Hope this helps someone else out. I think it may have been a proxy issue, since I do use a VPN and Tailscale periodically.