1Password for Safari not communicating with the desktop app [FIXED]

Hi there, I am getting the following error in Safari. Because of it, I have to type my password into the browser every time, even when the app is open.

When the extension and the desktop app are connected, they lock and unlock together. Biometrics will be used if available. [Status: Problems connecting . Please make sure the 1Password app is unlocked.]

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1 (23G93)
Browser: Safari

Hi @1p_jac

By the way, I just received an email from 1Password customer support asking me to confirm my subscription to status updates(regarding SLS not working in Safari). Is this legitimate? I don’t want to be falling for some scam or phishing attempt.

All was working fine until a few days ago. Now need to unlock 1PW Extension separately.

I recently upgraded to Mac OS 14.6.1 from 14.5 but I'm not sure if that was when this problem arose. Sorry.

Any recommendations appreciated. Thank you.

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: Mac OS 14.6.1
Browser: Safari 17.6

Hi @kevin_li,

Thanks for the update. In case it matters, for me it's not just that 1Password for Safari has to be unlocked separately from the desktop app, it's that Touch ID doesn't work for that; instead, I have to enter my password.

David

I'll have to point out the quick response from Jac and 1Password. I wrote specific feedback at 16:08, and as you can see Jac was responding the thread to us at 16:24. Highly responsive in my book and much appreciated given how obtrusive password managers are to workflow.

Thank you, Jac.

John

https://1password.community/discussion/144454/1password-safari-browser-extension-is-locked#latest

I had this problem in the past and was able to resolve it but now I have the same problem on my personal Mac Mini but not my corporate MB Pro. I tried restarting and reinstalling the extension in Safari with no luck. I am forced to unlock 1Pass extension in Safari manually. The updated version of 1P no longer shows the connection between the browser and the app. The problem is only happening in Safari and not Chrome.

1Password Version: 8.10.44
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari

I did some more testing and confirmed that the browser extension is out of sync with the app. If I lock the app the extension remains unlocked which is a big security issue.

I have this same problem, latest MacOS 14.6.1 and latest Safari extension. Every time I ope the browser, the extension is locked, and I have to sign in manually. Only been happening for the last several days. I've integrated the extension with the app, restarted, etc. Irritating glitch

Safari extension... Need I say more!

I've tried every solution multiple times and it continues to require unlocking manually. Any chance of it being fixed?

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: macOS 14.6.1
Browser: Safari

Will the 1Password team be fixing the Safari extension bug for weeks, just like most of the other bugs reported by users? What you're doing is a joke and shows a lack of respect for users who pay you a subscription. Maybe you should hire real developers instead of middle school students. I hope that Apple's password manager will be reasonably usable, so I won't have to stress anymore about whether the next 1Password update has broken something.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided