1Password for Safari slow

I guess this issue is about the MAS version safari extension?

Hi folks,

Thank you for taking the time to report this problem. There is a known issue with Safari Web Extensions in Safari 14 that causes this. It has been improved for Safari 15. If you're running the Safari 15 beta, or Safari Technology Preview, the popup should open more quickly. If you're still seeing delays while running those versions, or with non-Safari browsers, please let us know. Unfortunately this one isn't caused by anything in the 1Password codebase and as such there isn't anything we can do to improve the situation with Safari 14. Hopefully Safari 15 will be more widely available when we ship 1Password 8.

I guess this issue is about the MAS version safari extension?

Correct; that is the only Safari extension that works with 1Password 8.

Ben

I'm seeing a delay of 10 to 20 seconds, during which I have the SPOD and total browser lockup. Worse, it's triggered simply by clicking into the username or password field, so I can't even avoid it by manually copying/pasting from the 1P app. That it apparently works in Safari Tech Preview is great to know but doesn't really help me with the hundreds of tabs open in Safari 14.

Also notable, the exact same problem happens with the new Safari extension in iOS 15, too. I've no idea if it's technically related, but the symptoms are identical. Whether desktop or mobile, though, the result is the same: the extension is virtually unusable.

The delay after clicking the 1Password icon has improved with Safari 15.

The right column lags behind the left when using the keyboard arrow keys to scroll down the list of items.

I got the new 1P Safari extension - the one from the Mac App Store.

Is anyone else noticed it is still really really slow? Running the latest beta of macOS and it still takes seconds to open, really annoying.

There is a perceptible lag with the Edge extension as well, but it isn't quite as bad as the Safari one.

Have the old extension and turned it on just to see and it opens straight away.

Given these are not technically 'beta' products it is disappointing to see them still in this state, and being forced into using them with the 1P8 beta.

1Password Version: 8.2.2 // 80202072
Extension Version: 2.1.2 (Safari) // 2.1.0 (Edge)
OS Version: macOS 12 b7

@gussic

The delay you're mentioning is certainly not ideal. Can you try the following and let me know if it improves your state of play?

First, let's check that integration is properly enabled:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, toggle "Integrate with 1Password app" off and on again.

We'll then want to make sure we fully quit and relaunch both 1Password and your browser:

1. Quit 1Password completely by right clicking the 1Password icon in your macOS menu bar and choosing Quit.
2. Quit your browser.
3. Open and unlock 1Password.
4. Open your browser and test again to see if the issue is resolved.

Let me know how it goes.

@ag_chantelle

Thank you for the post. I've followed your instructions. It's marginally improved the lag/delay but not significantly - it's still quite perceptible.

Thanks for giving those steps a try @gussic. I'd like to ask you to grab a diagnostics report and console log from Safari for us. You can follow the steps below to collect the console details:

1. Open Safari.
2. Choose "Safari > "Preferences" > "Advanced" in the menu bar.
3. Click "Show Develop menu in menu bar"
4. Choose "Develop > Web Extension Background Pages > 1Password for Safari"
5. Press Command + A to select everything, and then right click, "Save as" to generate a file.

Send the diagnostics and log to us at support+x@1password.com with a link to our current discussion. One of our team members will have a look and let you know what we find.

@ag_chantelle

Sorry I've followed the steps when I press Command A nothing happens and when I right click also nothing happens.

Is it possibly different for Safari 15 on macOS 12? Happy to DM if you want to take this offline.

Sorry @gussic. I forgot to mention that you'll want to click the Console tab at the top of the page to view the extension console. You should be able to select all and then have the proper right-click response from there.