Skip to main content
July 20, 2021
Question

1Password in Big Sur is killing my battery

  • July 20, 2021
  • 19 replies
  • 520 views

I found my exact problem in an old "closed" thread, but it was said the problem was going to be corrected in Catalina. I haven't had this problem until Big Sur.

Intermittently, I found that my computer would go from 100% battery to 2% in 1 hour. Also, while plugged in, it still would lose charge. I learned from the other thread (and it is true for me) that the problem corrects temporarily with a reboot. I learned from Activity Monitor, that the 1Password helper was using 95-103 energy impact. So, now I keep Activity Monitor open in the background all the time, and as soon as I feel my MBP get hot or if I notice a loss in battery, I check the activity monitor and it is always due to 1Password, so I reboot. There has to be a better solution.


1Password Version: 7.8.6
Extension Version: 4.7.5.90
OS Version: 11.4
Sync Type: Not Provided
Referrer: forum-search:https://1password.community/search?Search=battery%20use%20Big%20Sur

19 replies

1P_Tommy
1Password Employee
1Password Employee
July 20, 2021

@Hot_laptop01

Can you share the other topic link? I would like to see what we have on our end. To the best of my knowledge you are the only one to report something like this on 11.4. Working on the Mac and iOS team I feel certain I would have seen it.

We would be happy to investigate further. Could you to create a diagnostics report from your device?

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

July 20, 2021

This is the closed thread... and like I said, all the symptoms the OP experienced sounds just like my problem.
https://1password.community/discussion/93983/1password-extension-helper-is-killing-my-battery

Right now, my computer isn't having the problem, because I rebooted just yesterday. Once it recurs, I will send you the diagnostic report.

1P_Tommy
1Password Employee
1Password Employee
July 20, 2021

@Hot_laptop01

Do you also have Fast User Switching enabled? If so, it seems like it's Safari while updating. A restart should help. If that's not convenient you can likely sign out of one account and then back in.

Please do send us the report if you continue to experience trouble.

July 22, 2021

I don't have fast user switching. Also, the day prior to my post, I had to reboot twice. My problem typically occurs once or twice a week, but before the post, it was happening daily for a couple days... but since I posted, everything is working as it should. So, it might be a couple days before I send in the diagnostic report

1P_Tommy
1Password Employee
1Password Employee
July 22, 2021

Sounds good @Hot_laptop01

July 28, 2021

I'm about to do the diagnostic report, but I wanted to show the high energy usage here.

July 28, 2021

@Hot_laptop01:

Thank you for your screenshot! This is what I see on my machine:

So I think a diagnostics report might be useful in this case :+1:

July 28, 2021

The diagnostic report has been emailed in, but I did not get an automated reply yet with a support number.

As for @ag_ana, your activity monitor is on a different tab so it is showing different information. On the top, you have "CPU" selected, try switching to the "Energy" tab and you'll see the information I posted in the screen shot. Normally, 1Password has an Energy Impact of 0.2 to 3.0, but you can see that when I created my diagnostic report, the Energy Impact is 98.3. I have since rebooted, and the Energy Impact is now 0.1

July 28, 2021

@Hot_laptop01:

your activity monitor is on a different tab so it is showing different information. On the top, you have "CPU" selected, try switching to the "Energy" tab and you'll see the information I posted in the screen shot.

The last column on the right in my screenshot is the Energy impact column, is that not what I should be looking at?

July 29, 2021

@ag_ana I stand corrected