1Password in browser is endless loading after login and selecting a tresor

Hello @BKrnk! 👋

I'm sorry that you're unable to access 1Password.com. When you see the loading message, if you refresh the page and then sign in again then are you able to access the web app? Or do you see the same message?

Are you able to sign in using an Incognito tab? Or from another device?

-Dave

ref: dev/core/core#32330

Hello @1P_Dave - unfortunately i see the same message after refreshing the page. I even delete all cookies and sign in using my secret key.

As I said, the old version was loading fine. Some weeks ago, I think when you was testing the new design (I got some banner at the top of the website - asking if I want to test the new design) I experienced the same behaviour. (Deleting the cookies helped)

But now the new design seems not to be changeable.

@BKrnk

I'm sorry that you're still seeing the issue. I'd like to ask you to create a console log from your browser after reproducing the issue one more time:

• Save a console log in your browser

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/148083/1password-in-browser-is-endless-loading-after-login-and-selecting-a-tresor
• Your forum username: BKrnk

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Hey @1P_Dave - I send the mail. This time I used Firefox. Same behaviour.

Your support ticket ID is TAI-12984-661.

@BKrnk

Thank you for posting the Support ID! One of my colleagues will reach out to you soon via email.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: TAI-12984-661