1Password in the Browser (1Password X Extension) Does Not Fill SoFi Password

1Password Employee

@tezgno

I'm also unable to replicate this in Safari. When I save a new Login, it saves both the email address and password in the proper fields and allows me subsequently autofill using the inline menu: https://cln.sh/Pf3NIJ

Can you confirm which version of 1Password you're using in Safari under Safari > Preferences > Extensions?

tezgnoAuthor

@ag_chantelle

I'm running 2.1.3 according to the extension. Could 1password 8 Early Access be causing this? Because I noticed that my new save screen doesn't look like yours either.

1Password Employee

@tezgno

You're right! For some reason this version is saving the web form details quite differently! In this case, if possible, I'd recommend saving the Login from a different browser and then refreshing Safari to see if you're able to properly autofill. I'll be sure to get this on our development team's radar, as we expect that 1Password for Safari would be aligned with 1Password in any other browser. I appreciate you taking the time to report this.

Let me know if saving it in a different browser works for you!

ref: dev/core/core#10672

tezgnoAuthor

@ag_chantelle

No, saving a different browser doesn't work either. I tried saving in a different browser and it only fills in the email address and not the password. Interestingly, the old one works on other machines but not my Mac's running Safari. It has to be something with that.

1Password Employee

Thanks for confirming those details @tezgno! I've reported this to our development team. It appears that there are multiple frames for the login fields when the site is viewed in Safari, causing 1Password to read them differently. That said, I'd be interested to know if saving a new Login in Safari, but editing the the "username" field before saving it works for you. To illustrate, I've recorded the steps here. Can you let me know if that improves your filling experience?

tezgnoAuthor

@ag_chantelle

No, that doesn't work either.

1Password Employee

@tezgno

Since I'm unable to reproduce the behaviour on my end, I'd like to gather some diagnostics from your Mac. Can you please grab a diagnostics report and send it to us at support+x@1password.com? Please be sure to include a link to our current discussion. One of our team members will have a look and let you know what we find.

tezgnoAuthor

@ag_chantelle

This has been sent.