Question

1Password iOS/iPadOS App Opens With Message “Setup Your Home Screen”

Forum|Forum|3 years ago
May 30, 2023
1 reply
150 views

I’ve noticed over a few betas the 1Password app opens to a blank “Home” screen (as if there’s no items in the account), and shows the “Setup Your Home Screen” message, after returning to the app (possibly after iOS “pauses” the app in background) periodically. I’m not sure if this has been reported yet, but I’m still seeing it with the latest TestFlight betas. The temporary fix is to switch to a different tab or screen, and then switch back to “Home”.

1Password Version: 1Password for iOS 8.10.7 81007036, on BETA channel
Extension Version: Not Provided
OS Version: Latest iOS & iPadOS
Browser:_ Not Provided

iOS

1P_Dave

1Password Employee

Hello @nimvio! 👋

This is a known issue that our developers are investigating. I've added your report to the internal work item open for the issue. For now, as you mentioned, if you tap on another screen like Items and then tap back on Home, the screen will render properly. We plan to include a fix in a future update to 1Password and I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#20983

L

LuisWestern

Hi,

Has this been fixed? I started having this issue last week and again today. It's happening on iOS, iPad OS and Mac OS. Everything is up-to-date.

Thanks!

Trevor_1P

1Password Employee

Hi @LuisWestern,

As this thread is quite old, it's possible you may be experiencing a separate issue. To help us further investigate, I'd like to ask you to create some diagnostics reports, one from each of your devices:

Send a diagnostics report (Mac)

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-iosipados-app-opens-with-message-%E2%80%9Csetup-your-home-screen%E2%80%9D/44695/replies/159031
Your forum username: LuisWestern

Additionally, if you're able to provide a screenshot/recording of what you're seeing in your email, that would be very helpful. Be sure not to include any private information in the screenshot/recording.

You should then receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

- Trevor

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