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MrC
May 13, 2023
Question

1Password is freezing when using Password AutoFill to fill into another app or website

  • May 13, 2023
  • 19 replies
  • 1028 views

This latest beta is freezing while trying to open / unlock. I have the same routine for a certain app on my iPad, and only since this update is this now failing.

I select an email field to get 1Password to open (where I then search for the login entry, in order to auto-fill). But 1Password now freezes, and I have to force quit the app, and use manual copy / paste. This is 100% reproducible.


1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iPadOS 16.4.1 (a)
Browser:_ Not Provided

19 replies

MrC
MrCAuthor
May 16, 2023

From my support reply:

The good news is that the issue has been identified by our developers and a fix is on the way. In the meantime you can try force quitting 1Password and re-opening it to see if this unsticks the frozen autofill interface, failing that a device reboot may work.

Force quitting does not help. Rebooting does not help. We'll just have to wait for the fix.

1P_Dave
1Password Employee
May 17, 2023

Thank you everyone for sending in the diagnostic reports. We've opened an internal work item for the issue and our developers are investigating, we hope to release a fix in a future update to 1Password for iOS.

@MrC

Thank you for the feedback. I'll let my colleague know that the workaround didn't work for you.

-Dave

ref: dev/core/core#21832

May 17, 2023

A new TestFlight build for 8.10.7 was released earlier today, and since installing it appears that AutoFill is working again (despite not being mentioned in the changelog).

poconi
May 22, 2023

Chrome freezes when trying to launch password autofill from 1password.
Tested and verified, it freezes 100% of the time!
The only way to fix it is to manually copy and paste from 1password!




1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

poconi
May 22, 2023

It's not just Chrome.
All auto-typing with 1password app freezes!

spinoza
May 22, 2023

New Testflight build worked for a day or so, then the problem recurred.

Note: "Content Blockers" must be OFF in Safari for Autofill to work, unfortunately. Setting to disable Content Blockers does not appear to stick after phone update.

I think AutoFill still doesn't work in iOS Chrome. I assume a setting or extension is interfering, but have not been able to figure out which one -- when I think I've found it, it might work once, and then not again. Frustrating.

spinoza
May 23, 2023

Doesn’t autofill in any iOS app I’ve tried. 1PW quits immediately.
Running iOS 16.5 public beta, but have had same problem for months.

1P_Dave
1Password Employee
May 26, 2023

Our developers are investigating the issue and hope to release a fix as soon as possible. Until the issue is resolved with a new update to the beta version, you can switch to using the production version of 1Password for iOS: To stop using the beta

I'm sorry for the trouble and inconvenience.

-Dave

ref: dev/core/core#21832

spinoza
June 5, 2023

Any update? Things seem slightly more reliable when filling from a browser (content blockers must be OFF (which is annoying) and that setting is not sticky) but 1PW is not filling PW fields in standalone iOS apps. Thanks for the response.
@1P_Dave