Question

1Password is not working today

Forum|Forum|4 years ago
June 6, 2022
9 replies
123 views

The application is open and unlocked. The button doesn't appear in the log in fields, and the extension just spins when I open it.

I can't attach the current log file as neither the .log or .rtf formats can be added. Unfortunately I don't have the diagnostic tool. It would be handy if it was available through the Help menu.

1Password Version: 80800104
Extension Version: 2.3.3
OS Version: 12.5b2

Betas

1

1P_Ben

1Password Employee

Hi @TomWolsky

I'm sorry to hear about the trouble. Have you tried restarting your Mac since this problem began? I know it is a bit cliché, but often times it works. If you have, and are still having trouble, please email us the .opdiagnostics file generated from 1Password > Preferences > Advanced > Send Diagnostics. Please email it to support+forum@1password.com, and then post the support ID that you get from BitBot back here so we can 'connect the dots.'

Thanks!

Ben

T

TomWolskyAuthor

Rebooting unfortunately didn't help. In fact the Safari extension disappeared. Sent the diagnostics.

Gilles

Tom, Have you tried "fix missing Safari extension

T

TomWolskyAuthor

Here’s the support ID

[#ZEG-18993-793]

T

TomWolskyAuthor

Had to leave. I didn't try the Fix option.

T

TomWolskyAuthor

Fix Missing Safari Extension didn't put it back in after relaunching Safari.

1

1P_Ben

1Password Employee

Thanks Tom. I see we've received your report and it has been forwarded to our extension specialists for further review. They'll reply via email ASAP. Thanks!

Ben

ref: ZEG-18993-793

T

TomWolskyAuthor

Thank you Ben.

1

1P_Ben

1Password Employee

You're very welcome. :)

Ben