1Password is offline

Hello @funkfly! 👋

I'm sorry that the 1Password app is offline on your Mac, the team and I can help get everything running again. As a first step, can you try to temporarily turn off the "Little Snitch" network filter on your Mac and then follow these steps:

1. Right-click on the 1Password icon in your menubar and click Quit.
2. Double-click on 1Password in your Applications folder.

If that still doesn't work then, to investigate further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143178/1password-is-offline
• Your forum username: funkfly
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thank you.

I have been able to identify the problem with my office's organization firewall.
When I use the computer at home I have no problems with connecting the 1Password app.

@funkfly

I'm happy that you were able to narrow down on the issue. If you're able to work with your IT team, then you can ask them to make sure that the following ports and domains are allowed through their firewall and security appliances:

• 1Password ports and domains

Let me know if that doesn't work. 🙂

-Dave