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A
Anonymous
August 31, 2023
Question

1Password is requesting my master password several times per day

  • August 31, 2023
  • 5 replies
  • 122 views

Hi,

I am using 1Password for Mac 8.10.13 (81013005). I work with my MacBook Pro connected to my studio display screen, with the lid closed. I have activated to unlock the Mac with my Apple Watch, and also 1password, with the setting to require the password every 30 days.

I can unlock my Mac 99% of the time with my Apple Watch. But 1password app is requesting my password several times per day, which is becoming really annoying, as I use it a lot. This issue is there since months.

I am ready to help investigate by providing logs or whatever information you need, but please correct this issue!

1Password Version: 8.10.13
Extension Version: 2.14.1
OS Version: macOS 13.5.1
Browser: Safari

5 replies

1P_Tommy
1P_Tommy
1Password Employee
August 31, 2023

@patrick54

Do you have the following setting enabled? If not please do so. Let me know if that helps.
1Password > Preferences (Settings) > General - Keep 1Password in the menu bar

A
Anonymous
August 31, 2023

Yes, this option is already enabled

1P_Tommy
1P_Tommy
1Password Employee
August 31, 2023

@patrick54

Thanks for confirming.

Please create a diagnostics report from your device:

  1. Open 1Password.
  2. Press command and comma. The 1Password preferences will open.
  3. Tap Advanced.
  4. Click Send Diagnostics.
  5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

A
Anonymous
August 31, 2023

The diagnostic file has been sent, support ID [#DGH-93267-884]

Thanks for your reactivity.

1P_Tommy
1P_Tommy
1Password Employee
August 31, 2023

@patrick54

I appreciate you sending that report in. One of my colleagues will get back to you as soon as possible.

ref: DGH-93267-884

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