Skip to main content
January 16, 2024
Question

1Password is very slow in Safari...

  • January 16, 2024
  • 16 replies
  • 656 views

1Password is very slow in Safari 17.2.1...

1 can wait about 5 second before the choices come up. FF and Chrome are instant

How can I fix this?


1Password Version: 8.8.0
Extension Version: 2.19.0
OS Version: 12.7.2
Browser: safari 17.2.1

16 replies

dealtekAuthor
January 19, 2024

are these settings available in other browsers like FF and chrome - brave etc?

1P_Tommy
1Password Employee
January 20, 2024

No, @dealtek This is something that we're required to have present due to Apple guidelines. You'll only see this in the Safari extension aka 1Password for Safari.

dealtekAuthor
January 21, 2024

ok thanks for the info

steph_giles
1Password Employee
January 23, 2024

@dealtek, on behalf of Tommy, you are welcome.

Let us know if there's anything else we can help with at all.

February 12, 2024

Hi, I have the same issue, and I don't think it is related to the length of the history items. It's sporadic, even for the same website, sometimes the menu appears immediately after the input field is focused. Sometimes it takes 5-6 seconds. I noticed it happened more likely when 1P was in locked state. It's like click 1P icon > Touch ID pops up > Unlock Touch ID > wait 5 seconds for the menu to show up. But it's not 100% tho, sometimes the menu shows up right after unlocking Touch ID.

This issue only happens on Safari with the extension. Never noticed this behavior in Chrome or Chromium based browsers (e.g. Arc).

This issue has been around for months, and was the primary reason I switched from Safari to Arc browser...

1Password Employee
March 5, 2024

Hello @jiulongw, thank you for writing in. I'm sorry to hear about the experience you had with 1Password for Safari.

I understand that you switched to Arc. If you'd like to troubleshoot the 1Password for Safari issue further, I recommend sending an email to mailto:support+forum@1Password.com so that our support team can help you.

With your email please include:

  • A link to this thread: https://1password.community/discussion/144045/
  • Your forum username: jiulongw
  • A console log:
  • First, please recreate the issue you're experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/.
  • Attach the file to your next reply.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further.

-Evon