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b1b2b3b4b5b6b7b8b9b0
March 23, 2024
Question

1Password keeps locking despite having all settings set to not lock

  • March 23, 2024
  • 1 reply
  • 197 views

A few days ago I was prompted to update my 1Password application. Ever since then I am continually asked to type out my password despite having all settings set to "never" lock. I use Safari as my browser. I'm copying in what my settings are. Prior to the update it was working great and all I had to do was use my fingerprint to open 1Password when needed. It's a real pain in the behind to now be constantly typing out my (long) password. Please help

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

1 reply

1P_Dave
1P_Dave
1Password Employee
March 25, 2024

Hello @b1b2b3b4b5b6b7b8b9b0! 👋

I'm sorry that you’re unable to use Touch ID to unlock 1Password on your Mac. Are you able to use Touch ID to unlock the Mac itself? If you are then I'd like you to please do the following:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn "Touch ID" off and then back on.
  7. Lock 1Password by choosing 1Password > Lock from the menu bar. Unlock 1Password using your account password one more time.
  8. Lock 1Password again and then try unlocking 1Password using Touch ID.

Let me know if you run into any issues or get stuck anywhere.

-Dave

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