Solved

1Password Keeps opening a welcome tab in Safari

Forum|Forum|1 month ago
May 15, 2026
3 replies
155 views

I have no idea what is going on, but 1Password has suddenly started opening a welcome tab every 30 minutes or so in Safari. I have included the images below that show what the tab looks like. It has three items to click through. When you get to the last one, you would think you are good to go and it is set up. So I close the tab. But then it just opens a new one in 20-30 minutes.

What is going on? Here are my Safari and 1Password versions.

Best answer by 1P_ChrisBurgin

@frankly @gmpalter I am a developer on the browser extension team. I wanted to let you know that we've identified whats causing this and have merged a fix today! This should be available in our 8.12.24 release.

gmpalter

I'm seeing the same behavior. 1Password version 8.12.12 and 1Password extension version 8.12.12.44.

1P_Gem

1Password Employee

Hi @frankly and @gmpalter, thanks for taking the time to report this to us. I'm sorry for the inconvenience this is causing.

I'd like to ask each of you to reproduce the issue, then send over a diagnostics report from 1Password in Safari, so our team can investigate this further:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-keeps-opening-a-welcome-tab-in-safari/170323
Your forum username

You'll receive a reply with a Support ID number. Please post that number here. Thanks!

gmpalter

My support ticket is #610543.

(Oops, just noticed I forgot my forum username in the report. I'll followup with that.)

ChrisC1P

1Password Employee

Hi @gmpalter thank you for getting back to us.

It looks like one of my colleague's has reached out to you via email. I recommend continuing to troubleshoot there to prevent any duplication of effort and so we can discuss any account-specific information securely.

Let me know if you have any questions!

-Chris

1P_ChrisBurginAnswer

1Password Employee

@frankly @gmpalter I am a developer on the browser extension team. I wanted to let you know that we've identified whats causing this and have merged a fix today! This should be available in our 8.12.24 release.

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded