1Password kicks me "offline" without any indicator

Hey @Briancj42,

I'm sorry for the trouble, I think it would be useful if our team could take a closer look at what is happening here. I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach these reports to an email message addressed to support+forum@1password.com with a link to this thread. You should then receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.

Thank you!

Good day,

I only use the browser extension, therefore I cannot generate a "diagnostics report". Will the browser console log be enough? Thank you.

@Briancj42

Yes, a console log will be enough for us to begin an investigation so that we can find a solution for you. Let me know the Support ID that you receive after you send in the console log (it should look like [#ABC-12345-678]) and I'll make sure that your email makes it to the right team. 🙂

-Dave

This has happened to me ever since I switched to 1Password from LastPass. What is the solution? It's highly annoying to have to constantly log in.

@corykleinschmidt

I'm sorry that you're also running into the issue. Can you make sure that you're using the latest version of 1Password in the browser: How to keep 1Password up to date in your browser

If you still see the issue on the latest version then please send over a console log from your browser and a diagnostics report from your Mac so that the team can investigate further:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Attach the console log and the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/694340/#Comment_694340
• Your forum username: corykleinschmidt
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Dave, to be honest, this whole process seems like a major pain in the rear that I don't want to deal with. Thus the long delay in responding. So many other users have this very same issue. Doesn't 1Password have enough diagnostic data to troubleshoot and fix this by now?

I finally made myself follow the steps you suggested, and of course, hit a roadblock. How am I supposed to "Reproduce the issue you’re having with 1Password in your browser" when I don't know when the issue occurs? I only know that I get logged out when I try to fill or save a new login.

And I really wish you guys would remove the need to log in again every time the browser closes. I use two instances of Chrome and sometimes have to restart multiple times a day, meaning I have to type my very long master password multiple times a day, independent of this timeout issue.

Please consider changing the logout policy to every two weeks. Please also advise on the above.