1Password lost attached files during migration to 1Password account from iCloud vault

@oliver_b_fischer

During the change from a standalone setup to a membership, attachments become Documents and are full-fledged members of the team. Do you see the missing items in the sidebar in the Documents section?

Hi @1P_Tommy,
no, I already have seen it, but I can't see or find them. Luckily I found out how to switch back to iCloud.

If I move a crendential (on another Mac I have my iCloud vault and the 1Password vault in parallel), the attachments wil remain. It seems to be a problem which only occurs during migration. So for now my problem it solved, but it remains a fishy feeling.

@oliver_b_fischer

Can you send us an email to support and let us look at your setup? Something seems off for sure.

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• A link to this thread: https://1password.community/discussion/comment/604176#Comment_604176

• Your forum username: oliver_b_fischer

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One question more @1P_Tommy, did the very usefull feature to store multiple files in one item at all?

I played around with the current implementation and for my use case the current solution is not sufficient, from my perspective the way how it is done is inconsistent. Sorry to say so.

Hi @1P_Tommy, I prepared the error report and will send the mail tomorrow to you. I have to setup my Mac again and my mailsystem hasn't been configured.

BTW, so see such a helpful tool gives my a good feeling.

@oliver_b_fischer

Sorry about that, I am bouncing between here, and email support. Thank you for the report. Once we have it we can take a closer look. I hate setting up my Mac again from scratch. It always takes me a month to iron out all of the little intricacies I like just so. :lol:

Yes, but luckly I have documented 90% of the tasks. I hope to be able to setup my mail client today.

:+1:

Hi @1P_Tommy,
I only today managed to send the collected data to your support team. The support case id is #LVY-84839-833.

Thank you Oliver. 🙂I see that one of my colleagues has already sent you a reply.

ref: LVY-84839-833