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December 16, 2022
Question

1Password (Mac) saying my Secret Key or password was recently changed

  • December 16, 2022
  • 7 replies
  • 812 views

While using the 1Password application on the Mac I got a dialog saying:

"Your Secret Key or password was recently changed. Enter your new account details to continue."

The thing is I never changed the Secret Key nor the password so this is a bit alarming. What is going on?

About dialog:

Thanks!


1Password Version: 8.9.10
Extension Version: Not Provided
OS Version: macOS 13.0.1
Browser:_ Not Provided

7 replies

1P_Dave
1Password Employee
1Password Employee
December 16, 2022

Hello @kirsch! 👋

Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team investigate this further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

March 30, 2023

I encountered this problem yesterday evening. I just sent an email.

1P_Tommy
1Password Employee
1Password Employee
March 30, 2023

@jmb679

Your submission is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible.

ref: YGC-56968-376

April 7, 2023

This has also happened to me twice in the past week. I have sent an email to mailto:support@1password.com. Thank you.

1P_Tommy
1Password Employee
1Password Employee
April 8, 2023

Thanks @purpleantelope

Did you receive a support id? I'd like to connect the dots if possible. Thanks.

April 8, 2023

Yes I think the support ID is in the email subject line and is #NXE-14952-175

1P_Tommy
1Password Employee
1Password Employee
April 8, 2023

Thank you very much @purpleantelope

ref: NXE-14952-175