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November 24, 2024
Question

1Password Mac v8.10.52 inconsistent with unlocking using Apple Watch

  • November 24, 2024
  • 2 replies
  • 96 views

I'm having the same problem described in https://1password.community/discussion/140071/1password-v8-10-4-inconsistent-with-unlocking-using-apple-watch?utm_source=community-search&utm_medium=organic-search&utm_term=apple+watch but since it was closed w/o resolution I can't attached a diagnostic report.

Apple watch works fine for unlocking the Mac and changing system settings. After unsetting, restarting, and resetting the unlock feature in both Mac setting and 1Password it works for a while but then stops. When that happens the 1P > Settings > Security > Unlock > Apple Watch is greyed out (but checked). I can get it to temporarily work again toggling System Settings > Touch ID & Password > Apple Watch.

Macbook Pro 2018 (Intel)
macOS Sequoia 15.1.1 (24B91)
Apple Watch Series 6
watchOS 11.1 (22R585)
1Password app v8.10.52
Browser: Safari
1Password Extension Version: 8.10.50.25

I'll send a diagnostic report when it happens again


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

2 replies

November 24, 2024

Sent diagnostic report -> Your support ticket ID is QPD-42422-453

1P_Dave
1Password Employee
November 26, 2024

@eanderso252

I'm sorry that you're also running into issues with Apple Watch unlock. Thank you for posting the Support ID. I see that my colleague has already replied to you via email, please continue the conversation there.

Since there's an ongoing conversation via email, I'll close this thread.

-Dave

ref: QPD-42422-453