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July 24, 2024
Question

1Password needs to authenticate on my Apple Watch after unlocking with TouchID

  • July 24, 2024
  • 4 replies
  • 83 views

I've been seeing this pop up recently after unlocking with TouchID but then nothing happens on my watch and I'm unable to use 1Password. I have to cancel and then use my password to unlock each time.

I'm not sure what I'm doing wrong. Is there any way to turn this off?

Thanks


1Password Version: 1Password for Mac 8.10.36 (81036049)
OS Version: Sonoma 14.5

4 replies

jeremywsherman
July 24, 2024

I am seeing the same issue. It started when I turned on the Unlock > Apple Watch option in Security prefs in 1Password. When I saw it, I went, well, don't need that, and turned it back off in there - but the issue has continued.

It looks like this is the same issue as reported in Apple Watch unlocks my Mac but not 1Password.

1P_Dave
1Password Employee
July 24, 2024

Hello @Fogmeister and @jeremywsherman! 👋

I'm sorry that you're unable to unlock 1Password using your Apple Watch. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

July 25, 2024

Sent. Here's the case number.

MQK-46988-344

Thanks

GreyM1P
1Password Employee
July 25, 2024

@Fogmeister

I can see you should have an email reply now, so I'm going to close this thread to avoid duplicate work. :)