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khaosspawn
July 25, 2024
Question

1password not showing icons

  • July 25, 2024
  • 14 replies
  • 545 views

Hi There - I opened up a thread before:
https://1password.community/discussion/143636/1password-safari-extension-no-longer-shows-icons#latest

I had a ticket opened for this - but the problem has not been fixed since I raised this. It's been 6 months so far. Any chance of an update on when this might be fixed?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

14 replies

1P_Dave
1Password Employee
October 28, 2024

@khaosspawn

I'm sorry that you're still seeing the issue. I'd like to take a look at the structure of one of the affected items by examining the item's JSON. Please send an email to support+forum@1Password.com with a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and email you instructions on how to send in a redacted JSON file containing the affected item's structure.

-Dave

khaosspawn
October 29, 2024

@1P_Dave

JYL-94252-714

1P_Dave
1Password Employee
October 31, 2024

@khaosspawn

Thank you for posting the Support ID. One of my colleagues will send you another reply via email soon.

Since we have a communications channel open via email, I'll close this thread.

-Dave

ref: JYL-94252-714

kevin_li
1Password Employee
November 5, 2024

Re-opening the thread to provide an update: our developers are actively working on a fix for the issue and we hope to be able to share that fix in a beta version of 1Password for Safari in the future.