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APieceOfFriedChicken
August 27, 2025
Question

1Password not using correct login fields

  • August 27, 2025
  • 3 replies
  • 76 views

I Really like the 1 password product, but holy cow is it a pain sometimes with regards to using the correct login fields.

It doesn't even use the correct field when in it's own web pages! I could not get into this community forum. I tried resetting my password which by the way there is no direct clearly defined button for. When asking for my email, (not my username which I think should be the case) 1Password would not fill in an email address, only a username, which even though I have been in the forums previously, and have a username associated with the page, it offered the incorrect usernames only. Seriously? Then it took almost 45 minutes for the email to be generated. Meanwhile I'm getting very irritated.

This is why most of my family won't bother to use the product, even though I'm paying for it. Half of them use a piece of paper with P/w's written on them and the others are still using google thinking they are using 1pass...... AAAAARRRGGGHH.

The other issue is that 1password probably gets the username wrong half the time, or it just will not recognize the fields being requested. I've tried updating the account information, the web pages, etc, to no avail. 

Am I the only one with these problems??

 

3 replies

AJCxZ0
August 27, 2025

You are not the only one with any of those problems, and likely not the only one with all of them.

August 27, 2025

I too have the same problems and they are very frustratting.

1P_Dave
1Password Employee
August 29, 2025

@kevingaus 

Welcome to the community! Can you tell me a a little more about the issue that you're running into? Which device are you using and on what websites are you running into the issue on? 

Once I know more I'll be able to help further. I look forward to hearing from you.

-Dave

1P_Dave
1Password Employee
August 29, 2025

Hello @APieceOfFriedChicken! 👋

I'm sorry that you're running into issues with 1Password offering suggestions on different webpages. I see that you've opened a support ticket with our team and my colleague sent you a few questions yesterday to better understand the situation. Please reply to that email and our support team will be able to help further. 

-Dave