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February 10, 2024
Question

1Password not working with Sony Account Login

  • February 10, 2024
  • 17 replies
  • 797 views

URL: https://my.account.sony.com/


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

17 replies

XIII
February 29, 2024

I also ran into this a couple of times and always blamed the Sony website, until I tried copy/paste…

(Before discovering this post)

March 1, 2024

@1P_Dave Not tried the copy/paste method yet, but sounds like it works from the other poster above testing it, glad to hear it will get fixed in an update. Thanks

1P_Dave
1Password Employee
March 1, 2024

Thank you all for reporting the issue, hopefully a fix is released soon in a future update to 1Password in the browser.

-Dave

March 11, 2024

+1. When I use autofill for email address, it errors out. When I manually enter email address, it works as it should, and I login successfully

1P_Dave
1Password Employee
March 11, 2024

@Steven78

I'm sorry for the inconvenience, the team hopes to get a fix released in a future update as soon as possible.

-Dave

ref: dev/core/core#27516

sircompo
March 30, 2024

I'm surprised this fix still hasn't been released yet, even if it means disabling autofill for the affected domains.
At least then you won't have a bunch of users pulling their hair out assuming the issue is on their Sony/PlayStation account. It wasn't until after I'd gone through the rigmarole of disabling the passkey I'd set up that I realised the issue still existed and started looking at other factors.

I presume you don't have a signature/config channel for releasing website customisations that's separate from the main app (akin to Anti-Virus signatures)? If not, perhaps you should consider it for 1Password 9.

1P_Dave
1Password Employee
April 1, 2024

@sircompo

I'm sorry for the inconvenience. If you're signing into the website then can you try the following:

  1. Open Safari on your iOS device.
  2. Go to https://playstation.com
  3. Tap Sign in.
  4. Tap on the "Sign-In ID (Email Address) field.
  5. Tap on the "passkey for this website" prompt from above your keyboard.

Do these steps allow you to sign in? If they don't then which step doesn't work?

-Dave

ref: dev/core/core#27516