1Password now "missing" on my system

Hi @southernforge, thanks for reaching out about this!

This sounds like the behaviour we'd expect to see if the app had been uninstalled, as this would remove it from the start menu and apps list, while leaving the installation folder at %LocalAppData%\1Password behind. If you've definitely not uninstalled the app, could you send an email to support+forum@1password.com with some logs from 1Password's installation folder, so we can look into what may have caused this?

1. Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password
2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
3. Right-click the folder on your desktop, click Send To, then Zipped folder.
4. Attach the zipped folder to your email.

With your email please include:

• A link to this thread: https://1password.community/discussion/145355/1password-now-missing-on-my-system#latest
• Your forum username: southernforge

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

Hi @1P_Gem , good afternoon!
I have been away from this computer for about a month, and would like to apologize for the delayed reply.

The Support ID is: [#TPQ-26819-631]

Thank you,
@southernforge

Hi @southernforge, thanks for letting me know! We've received your email, and a member of the team will be in touch with you there shortly 😄

ref: TPQ-26819-631

Hi there @1P_Gem !

Thank you, @southernforge

You're very welcome! 😄