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July 28, 2023
Question

1Password on MacOS Sonoma nightly Beta and Edge & Safari extensions, stops asking for touchID

  • July 28, 2023
  • 11 replies
  • 1350 views

The Safari extension has stopped asking for touch id when clicking on the 1Password in either Safari tap or the auto-fill button, so you have to manually enter the password. It does sometimes work (but only after a reboot, or randomly if you restart both 1Password and Safari - but not always).

It looks like it loses connection with the 1Password app as if you unlock the app from the menubar, the browser extension still thinks its unlocked.

Also, when clicking on the 1Password browser button, it sometimes will pop up the login screen with a spinner that sometimes sits there for up to 30 seconds before something times out and it prompts for the password.

Is this a known issue or something I can fix?


1Password Version: 1Password for Mac 8.10.10 (81010013)
Extension Version: 1Password in the browser 2.13.0 21300009, on STABL
OS Version: 14.0 Beta (23A5301g)
Browser: Safari

11 replies

steph_giles
1Password Employee
August 15, 2023

Hey @Mirv, @EricE,

I'm sorry for the trouble, can you send over the logs as requested here so we can take a closer look?

Please attach the reports to an email to support+forum@1password.com with a link to this thread.

Thank you!