1password opens app rather than allowing safari or opening in 1password app

Hi @sdades:

To confirm, were you navigating to the website using Safari on your phone?

You can use either Password AutoFill or 1Password for Safari to fill your credentials into a website on iPhone.

Jack

Hi Jack. I never got to the web page because it immediately tried to open the app. That’s why I tried within 1password but even there it took me to the app.

@sdades:

I never got to the web page because it immediately tried to open the app.

Where did you enter the website address when this happened? Was it in Safari?

The url is in 1password. I select it in one password and ask to open in browser(safari) and it goes to the app or App Store if I have deleted it. If I try to open in 1password using it’s agent I get A pop up that’s titled “Leave 1password” and the option is either Leave or cancel. If I cancel It’s a blank screen with the url trying to take me to the App Store.

Thank you for the clarification @sdades! I tried using the Open in browser option from within the 1Password app, and I was not able to reproduce the issue, the website opened in Safari for me. Is it possible to get a short screen recording from your device, so we can see exactly what is happening?

Try this website https://runpayroll.adp.com in 1password

Sorry correct is https://runpayroll.adp.com

@sdades,

Unfortunately, ADP appears to be doing a url redirect when you load that url that causes it to prompt you to install their payroll mobile app from the app store. You could try manually opening that url in Safari or doing a long press on the url in 1Password and choosing the "open in browser" option so that it opens in Safari.

Hi. Thanks for the idea. Unfortunately that doesn’t work either. It also forces the redirect. Guess I’m out of luck.

@sdades:

Unfortunately if you cannot use the website on mobile, and you are forced to use the iOS app instead, it would be easier to install the app, and then use 1Password to autofill your credentials in the app directly:

https://support.1password.com/ios-autofill/