1Password passkey not working after clean installation of Windows 11 – Chrome asks for USB security key

Hi everyone,

I'm having an issue with 1Password passkeys after performing a clean installation of Windows 11.

My setup

• Windows 11 (clean install)
• Google Chrome (latest version)
• Latest 1Password desktop app
• 1Password Chrome extension installed
• Microsoft account
• The passkey is stored in 1Password (I can see it in the app).

The problem

When I try to sign in to my Microsoft account using the passkey, Windows Security appears and says:

"Insert your security key into the USB port."

Instead of prompting me to use the passkey stored in 1Password, Chrome/Windows seems to be looking for a physical security key (such as a YubiKey).

Before reinstalling Windows, the same passkey worked correctly with 1Password on Windows 10.

What I've tried

• Signed in to the same 1Password account.
• Confirmed the passkey still exists in 1Password.
• Installed the latest 1Password desktop app.
• Installed the latest Chrome extension.
• Set up Windows Hello PIN.
• Restarted Windows and Chrome.

Questions

1. Is there anything that needs to be reconfigured after a clean Windows installation so that 1Password becomes the passkey provider again?
2. Why is Windows Security requesting a USB security key instead of using the passkey stored in 1Password?
3. Are there any Chrome or Windows 11 settings that I should check?

Any help would be appreciated. Thank you!