Question

"1password quit unexpectedly" at every startup

Forum|Forum|6 months ago
December 7, 2025
12 replies
2516 views

Hi,

Everytime I switch on my PC an error window is popping up with this message "1password quit unexpectedly".

Everything works fine, and 1password is working as expected.

How could I get rid of this annoying popup?

My version is 1Password for Windows 8.11.20 (81120039), running on Win11 25H2

Thanks

Windows

1P_Dave

1Password Employee

Hello @svinsot! 👋

I'm sorry that 1Password for Windows is crashing after you boot your Windows PC. I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
Your forum username: Svinsot

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

S

svinsotAuthor

Well, it seems I don't have the issue anymore with version : 1Password for Windows 8.11.23 (81123001)
I'll open the ticket if this occurs again.
Thanks!

Trevor_1P

1Password Employee

Hi @svinsot,

Thanks for the update! I'm happy to hear the issue isn't occurring anymore. Definitely do open a ticket if it occurs again and we'll be glad to assist.

B

base

This issue has been happening for multiple years with no fix. The moment a company ignores its customers and its product is the moment the customers start to jump ship. It's a shame because the product is otherwise really good, just blighted with this frustratingly annoying startup crash.

Since 2 years ago you have been asking for diagnostic reports. Just fix the dam thing.

I'm running the latest version of 1Password for Windows 8.11.23 and have been getting this same issue for over 2 year.

I'm a software engineer, and I know that it doesn't take this long to fix a commonly reported and known issue.

1P_Dave

1Password Employee

Hello @base! 👋

Welcome to the community. I’m sorry to hear that 1Password is crashing on your Windows PC. There isn’t a single universal cause for crashes. For most users, 1Password starts up without any issues, which could mean that something specific on your device or to your account is triggering the crash.

To determine the cause in your case, we’ll need a diagnostics report and possibly some additional information. Please create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333/replies/165847
Your forum username: Base

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

S

SvendK

I have recently (about a week) started getting this same error after booting my Windows 11. It has worked fine for three years.

I have sent in a diagnostics report: WCF-26817-762.

I have also clicked the Report button in the error message several times.

Looking forward to hearing from you.

1P_Gem

1Password Employee

Hi @SvendK, thanks for letting us know! I can confirm that we've received your email, and one of my colleagues has sent a reply. To avoid getting any wires crossed, we'll continue helping you there, so please keep an eye on your inbox and reply directly to that message.

Nusaram

It happens to me, too, but less frequently these days.

In the beginning I used to reboot to try to get rid of the error, but that practically never worked, so I have been clicking on "Ignore" ever since and, fortunately, the program still works.

1P_Gem

1Password Employee

Hi @Nusaram, I'm sorry to hear that you're running into this issue as well.

If you'd like for our team to investigate further, could you click Report on the error message the next time you see it, then send in a diagnostics report?

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
Your forum username: Nusaram

You'll receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Nusaram

Thanks, @1P_Gem, but I'm good.

As I stated, it is infrequent nowadays and clicking on "Ignore" works without any loss of functionality, so not a major issue for me.

S

Spooky

Started receiving same error few weeks ago.

1P_Gem

1Password Employee

Hi @Spooky, I'm sorry to hear you've been running into this error for a few weeks as well.

So our team can investigate further with you, could you click Report on the error message the next time you see it, then send in a diagnostics report?

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
Your forum username: Spooky

You'll receive a reply from our BitBot assistant with a Support ID number. Post that number here. Thanks!

F

firestar

Any update on this?

ChrisC1P

1Password Employee

Hi @firestar thanks for reaching out!

In order to determine what's causing the '1Password quit unexpectedly' message you're seeing, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC to see what's going wrong on your specific device:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
Your forum username: firestar

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Chris

W

w_d_h_t

i also am seeing this for at least the last few weeks or so

1P_Gem

1Password Employee

Hi @w_d_h_t, I'm sorry to hear that you've been seeing this message for the last few weeks.

As this issue can have a few different causes, I'd like to ask you to email in to support@1password.com with a diagnostics report from the desktop app attached, so our team can investigate further:

Send a diagnostics report (Windows)

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
Your forum username: w_d_h_t

You'll receive a reply with a Support ID number. Please post that number here. Thanks!

Z

zemun2

My started crashing few days ago. Diagnostics log sent.

1P_Gem

1Password Employee

Hi @zemun2, I'm sorry to hear that you've started experiencing crashes as well, but thanks for letting us know. I can see that we've received your email, and a member of the team will respond to you there as soon as possible.

F

FriZZo

This issue has been happening for me for several months, including this morning. I've just submitted a support email containing my diagnostic log, a reference to this thread, and my forum username.

Thanks,

FriZZo

1P_Gem

1Password Employee

Hi @FriZZo, thanks for letting us know, and I'm sorry to hear you're running into this as well. I can confirm that we've received your ticket, and one of my colleagues will send you a reply via email as soon as possible.

G

geggiot

support ticket ID is 609257 i have same issue

1P_Gem

1Password Employee

Hi @geggiot, thanks for reaching out! I can see that we've received your ticket, and a member of the team will send you a reply via email as soon as possible.

Show more replies

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded