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R
rububble
November 27, 2025
Question

1Password quits unexpectedly on both Windows 10 and Windows 11

  • November 27, 2025
  • 5 replies
  • 463 views

For me that happened on every Windows machine I had 1Password installed so far.

Both Win 10 and Win 11.
The behaviour is always the same: The error pops up only after a fresh restart of the device. It doesn't matter it 1Password is started through the browser extension, auto start or started manually after hours of runtime of the device.
When I close 1Password/restart it, the error doesn't pop up. Only after a device restart.

It's like this for months and across multiple devices and different Windows versions.

5 replies

1P_Dave
1Password Employee
1P_Dave
1Password Employee
December 10, 2025

Hello @rububble! 👋

I'm sorry that 1Password is closing unexpectedly after restarting your Windows PC. So that the team and I can investigate further, please reproduce the issue again and then I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-quits-unexpectedly-on-both-windows-10-and-windows-11/165023
  • Your forum username: rububble


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

R
rububbleAuthor
December 15, 2025

Hi @1P_Dave,

in the meantime I found that deleting the files in C:\Users<USER>\AppData\Local\1Password\crashes fixed the issue. I'm not sure if a diagnostics report will still help you?

The deletion of those files helped on all devices and OSs but what triggered this behaviour in the first place (independently on every device) is still a mystery to me.
For now the behaviour didn't occur again.

1P_Gem
1Password Employee
1P_Gem
1Password Employee
December 17, 2025

Hi @rububble, you're very welcome! You're right that escaping or closing the error window would have the same result. Now that the crash report has been removed, if the message appears again at any point, that would indicate a new crash has occurred. If that happens, don't hesitate to reach out so we can investigate further.

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