1Password quits unexpectedly (Windows 10)

Hi @lll8lll8lll8lll, thanks for reaching out!

I'm sorry that you're encountering trouble with 1Password for Windows. Can you reproduce the behaviour on your device and send over the full diagnostics report, so that we can take a closer look:

• How to send a 1Password diagnostics report - 1Password for Windows (desktop app)

Please attach the files to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to hearing from you!

-David

Will do, thank you, David!

Hi, David. The support ticket is QCF-86658-257. Thanks!

Hi, David—Grey M. with 1Password Support suggested I manually clear out the crash reports folder, and that suggestion resolved the issue.

“Hi Michael,
My name's Grey and I work for the 1Password Support team. I'm sorry you've been having trouble with 1Password for Windows failing to send a crash report. I'll be happy to help you with this.
Could you try manually clearing out 1Password's crash report folder to see if that helps? Here's what to do:
1. Right-click the 1Password icon in the system tray near the clock (if it's there) and click Quit.
2. Click the Start menu and paste the following, exactly as shown, into the Search box, then press ⮐ Enter:
%LOCALAPPDATA%\1Password\crashes
3. In the window that appears, drag the crash reports to the Recycle Bin.
4. Wait a few moments, then open 1Password again.
This time, you shouldn't see any message about crash reports. Give that a try and let me know how you get on. I'll be here if you need further help.
Kind regards,
Grey M.
Customer Experience @ 1Password”

The “1Password quit unexpectedly” window no longer appears after logging on when Windows starts up.

Thank you, David, for your help. And thank you, Grey M., for your help.

Hi, David—Grey M. with 1Password Support contacted me, and suggested I clear out the crash reports folder. This suggestion resolved the issue.

“Hi Michael,
My name's Grey and I work for the 1Password Support team. I'm sorry you've been having trouble with 1Password for Windows failing to send a crash report. I'll be happy to help you with this.
Could you try manually clearing out 1Password's crash report folder to see if that helps? Here's what to do:
1. Right-click the 1Password icon in the system tray near the clock (if it's there) and click Quit.
2. Click the Start menu and paste the following, exactly as shown, into the Search box, then press ⮐ Enter:
%LOCALAPPDATA%\1Password\crashes
3. In the window that appears, drag the crash reports to the Recycle Bin.
4. Wait a few moments, then open 1Password again.
This time, you shouldn't see any message about crash reports. Give that a try and let me know how you get on. I'll be here if you need further help.
Kind regards,
Grey M.
Customer Experience @ 1Password”

A window titled “1Password unexpectedly quit” no longer appears after logging onto my computer when Windows starts up.

Thank you, David, for your help. Thank you, Grey M., for your help.

@lll8lll8lll8lll

I'm happy that Grey was able to help you resolve the issue. Thank you for sharing the solution with the community. 🙂

-Dave