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October 2, 2024
Question

1Password randomly asks to unlock

  • October 2, 2024
  • 6 replies
  • 201 views

After a while (unable to pinpoint exact circumstances), 1Password asks to unlock without me explicitly doing anything that would require it.

I'm using the SSH agent, if it was a third-party app such as Terminal or VS Code asking it would indicate as such, but in this case, it's just "1Password is trying to unlock"


1Password Version: 1Password for Mac 8.10.44 (81044034)
Extension Version: 1P Safari 8.10.46.34, 1P Chrome 8.10.46.26
OS Version: macOS 15.0
Browser: Safari, Chrome

6 replies

1P_Dave
1Password Employee
October 2, 2024

Hello @jeffijoe! 👋

I'm sorry that you're being asked to unlock 1Password unexpectedly. The team has released some fixes for issues where 1Password would get focused unexpectedly, can you update to 8.10.46:

If you still see the issue after updating to 8.10.46 then let me know and I can help further. 🙂

-Dave

ref: dev/core/core#31951

jeffijoeAuthor
December 6, 2024

Hey Dave, sorry! I didn't get an email about your response!

I am on 8.10.54 and still experiencing this issue.

jeffijoeAuthor
December 7, 2024

Tagging @1P_Dave just in case 😅

1P_Dave
1Password Employee
December 10, 2024

@jeffijoe

I'm sorry for the delayed response. The next time that you're prompted to unlock 1Password unexpectedly, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

jeffijoeAuthor
January 11, 2025

@1P_Dave here's the ticket ID: NEW-61262-391

1P_Dave
1Password Employee
January 13, 2025

@jeffijoe

Thank you for posting the Support ID! I see that my colleague has already sent you a reply via email, please continue the conversation there.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: NEW-61262-391