1Password's sidebar disappears when creating items

I have the same issue. The latest production and beta are affected.
It is not possible to click on the dropdown menu next to the item. The left panel with the accounts disappears.

OS: macOS 14.2.1
1Password for Mac 8.10.28 (81028001)

I'm having issues with not being able to click "+ add more". When I do the expected action does not happen. However everything in the left pane with categories etc becomes blank, and the "+ add more" button or whatever element it is changes color and stays that way until I click somewhere else, then the categories and tags re-appear in the left pane and the "+ add more" button reverts to its usual color.

I just tried re-installing 1Password, the issues with the latest update is so disruptive, it's worse than whatever the team fixed.

Hi everyone.

We have had some reports of this behaviour, in particular from customers using quite a lot of tags. Our Development team are hard at work identifying the root cause of this issue, but in the meantime, turning off tags in the sidebar has reportedly helped folks as a workaround:

☞ Use the sidebar in 1Password # Customize the sidebar

If tags are turned off in the sidebar, you can still search for them by using the =tag:[tag name] syntax in the Search box at the top, or by clicking a tag in an item.

Sorry for the inconvenience. We're working on getting this resolved as soon as possible.

— Grey

ref: dev/core/core#28117

Excellent @GreyM1P ! Workaround has done its job. In my case I have more than 30 tags in place.

1Password Version: 8.10.26
OS Version: macOS 14.3.1

@lmr

It's great to hear that Grey's workaround of turning tags off has improved things in the meantime while our team works on a permanent fix.

Let me know if there's anything else I can help you with!

-David

I am having the same issue and I had just under 70 tags. It did make me realize I need to clean those up. I've been using 1Password for about a decade, so it's built up some dust bunnies. The workaround saved my sanity, thank you. Looking forward to the update.

@TheMacMommy – Good to hear that helped for now!

To be clear (for everyone else too), it's not like anyone affected by this issue has "too many" tags or anything like that – have as many as you like! – but more so that a larger number of tags seems to trigger this underlying behaviour.

Just chiming in to say thanks that this workaround worked, and that I only have 3 tags, with one tag applied to 85 items. Like the commenters above, I'm a long-time user with about 1100 items dating back to 2008. (Should I change that Orkut password?)

@timkingman

You're welcome! It may be more about the number of items with tags, rather than the number of tags themselves – more tags will usually mean more tagged items, after all – so that's useful to know. Thanks!

Thank you for the workaround, but we would like to have this issue fixed. Could you please make sure this is included in the next Beta release to review?