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February 24, 2024
Question

1Password's sidebar disappears when creating items

  • February 24, 2024
  • 14 replies
  • 715 views

After the latest update to the 1Password 8.10.26 on macOS 14.3.1, the app started behaving very strange:
When you edit any record and you click on "Create a New Password" or "+ add more" or "+ add another field" it does nothing and it clears up the very left column with the vaults.

It behave the same way on different computers. App restarting or locking and unlocking doesn't help.


1Password Version: 8.10.26
Extension Version: Not Provided
OS Version: macOS 14.3.1
Browser: Not Provided

14 replies

1P_Dave
1Password Employee
March 4, 2024

@jdebruyn

I'm happy that the workaround helps for now, I'm sorry for the inconvenience. The issue is open with our development team but I don't have an ETA on when a fix will be available in a future beta or stable update.

Keep an eye on our release notes to know when the fix will be released: 1Password Releases

-Dave

March 4, 2024

Same issue here; tags or no. I cannot create or edit any passwords on the desktop app. Only the web interface seems to work.

1P_Dave
1Password Employee
March 4, 2024

@vdr

I'm sorry that you're also seeing the issue, can you try the following:

  1. Open and unlock 1Password for Mac.
  2. Click on 1Password next to the  in the menu bar.
  3. Click Settings.
  4. Click Appearance.
  5. Uncheck "Tags" under the Always show in Sidebar section.

Once this is unchecked, do you still see the issue? I look forward to hearing from you.

-Dave

1P_Dave
1Password Employee
March 20, 2024

Hello everyone,

Our developers have released an update to 1Password that includes a fix for an issue where using certain tags could result in visual issues or cause the app to become unresponsive. Please update to 1Password for Mac version 8.10.28:

Thank you all for your patience while our developers worked to resolve the issue. If you've previously turned tags off in your sidebar as a workaround, you can turn them back on after updating:

  1. Open and unlock 1Password for Mac.
  2. Click on 1Password next to the  in the menu bar.
  3. Click Settings.
  4. Click Appearance.
  5. Check "Tags" under the Always show in Sidebar section.

Let me know if you run into any issues.

-Dave