Question

1Password Safari behaving weirdly

Forum|Forum|1 year ago
December 22, 2024
4 replies
201 views

Hi all,

I'm a longtime user of 1P and am getting some weird behavior in the last day or so. In Safari I'm unable to autofill from the 1P Safari extension. It is open, it shows the correct login information, but it won't populate the forms. I can "command backslash" to get it to fill but the typical behavior of the app plus the extension is not working like normal.
It operates like normal in Chrome so I am wondering if there was an Apple/Safari update that broke something?

I have restarted, quit all of 1P (browser extensions, menu bar, app itself), reinstalled Safari extension etc and no joy.

Thanks for any help!

1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: 15.2 (24C101)
Browser: Safari 18.2 (20620.1.16.11.8)

Browser Extension

1

1P_Evon

1Password Employee

Hello, @oilburner. Thank you for reaching out. I'm sorry about the problem you encountered with 1Password for Safari.

So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

A link to this thread: https://1password.community/discussion/149429
Your forum username: oilburner
A diagnostics report from the 1Password desktop app and the 1Password extension:
First, please recreate the issue you are experiencing.
Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

coopr

I have the same problem (I think) - 1Password will display a dropdown of login choices in Safari - but clicking on those choices does nothing.

Instead, I have to command-slash, then choose a login from the list displayed - at which point it'll auto-fill.

1

1P_Evon

1Password Employee

Thank you for writing in @coopr. I'm sorry for the trouble.

Please send a diagnostics report to mailto:support+forum@1Password.com so we can investigate the problem. I've shared the details https://1password.community/discussion/comment/723260/#Comment_723260. 🙂

-Evon

S

sbrozius

I have the same issue. On any browser other than Safari, it just works.

In Safari, I've just unlinked the extension from the desktop app based on a response elsewhere (https://www.1password.community/discussions/1password/safari-extension-not-functioning/43728/replies/43731), which seems to make a difference. I also have the feeling that web-pages are more responsive now, but I don't have numbers to prove it.

I'll keep it 'disintegrated' for a couple of days to see if the problem returns.