I am experiencing two problems with the 1Password extension for Safari: When I unlock the extension using the password, the extension does not unlock; and While the popup windows asking me whether I want to unlock via a password or my Apple watch does appear, the windows asking me to double click on my watch does not appear. So this functionality is not working either. The only way I have to unlock the extension is to unlock the application which in turn unlocks the extension. The versions I am running are accurately noted below. Would appreciate help in getting this fixed. Thank you. 1Password Version: 8.10.34 Extension Version: 2.24.2 OS Version: Sonoma 14.5 Browser: Safari

Hi @Joelc - I'm sorry to hear about the trouble that you're having It sounds like there might be an issue with the communication between the main 1Password app and 1Password for Safari. I'd like to ask you to create a diagnostics report from your Mac so that I can take a closer look:Sending Diagnostics Reports (Mac)Attach the diagnostics to an email message addressed to support+forum@1password.com.With your email please include:A link to this thread: https://1password.community/discussion/146180/1password-safari-extension-no-longer-workingYour forum username: JoelcYou'll receive an automated reply from our BitBot assistant that contains a Support ID number. Please post the Support ID number here and I'll make sure that your diagnostics report reaches the right team. Looking forward to helping further.

Joelc

Question

1Password Safari Extension No Longer Working

Forum|Forum|2 years ago
June 11, 2024
3 replies
113 views

I am experiencing two problems with the 1Password extension for Safari:

When I unlock the extension using the password, the extension does not unlock; and
While the popup windows asking me whether I want to unlock via a password or my Apple watch does appear, the windows asking me to double click on my watch does not appear. So this functionality is not working either.

The only way I have to unlock the extension is to unlock the application which in turn unlocks the extension.

The versions I am running are accurately noted below.

Would appreciate help in getting this fixed.

Thank you.

1Password Version: 8.10.34
Extension Version: 2.24.2
OS Version: Sonoma 14.5
Browser: Safari

macOS

K

Kester_D_1P

1Password Employee

Hi @Joelc - I'm sorry to hear about the trouble that you're having It sounds like there might be an issue with the communication between the main 1Password app and 1Password for Safari. I'd like to ask you to create a diagnostics report from your Mac so that I can take a closer look:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/146180/1password-safari-extension-no-longer-working
Your forum username: Joelc

You'll receive an automated reply from our BitBot assistant that contains a Support ID number. Please post the Support ID number here and I'll make sure that your diagnostics report reaches the right team. Looking forward to helping further.

JoelcAuthor

@Kester_D_1P

Appreciate the fast response, particularly so early in the morning.

I have submitted the diagnostics report and note that the BitBot shared that "Your support ticket ID is HNY-74164-354".

I look forward to your response.

Thank you.

1P_Dave

1Password Employee

@Joelc

Thank you for posting the Support ID, one of my colleagues will send you another email soon. Please continue the conversation there.

To prevent duplication of efforts, I'm closing this thread.

-Dave

ref: HNY-74164-354

Sending Diagnostics Reports (Mac)

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