Question

1Password Safari remains locked

Forum|Forum|3 years ago
April 25, 2023
3 replies
171 views

In Safari v16.4 on MacOS v13.3.1, my 1Password extension (v2.10.0) icon in the menu bar currently has a lock on it, though 1Password v8.10.4 is open and running. If I click on the 1Password menubar icon, I'm taken to a new, blank web page, and the lock icon remains. Why is the extension locked, and how do I go about unlocking it?

1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: 13.3.1
Browser:_ Safari

macOS

1P_Tommy

1Password Employee

@kappabear

It sounds like there is a disconnect between the unlocking state. Try this and let us know if it helps.

Turn off - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
Right-click on the browser toolbar icon, selecting Settings (General Tab) and then disable Integrate with 1Password app.
Quit the browser completely! A full quit, not a close or minimize to the dock.
Quit 1Password. Look for our helper in the menu bar and then right-click and select quit.
Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
Turn On - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
Open your browser.
Right-click on the browser toolbar icon, selecting Settings (General Tab) and then enable Integrate with 1Password app.

K

kappabearAuthor

@1P_Tommy
This resolved the issue. Thank you.

1P_Tommy

1Password Employee

You're most welcome.

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO