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February 11, 2024
Question

1Password & St George Bank, Australia.

  • February 11, 2024
  • 12 replies
  • 560 views

1Password does not work with St George Bank, Australia - can anyone help?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Browser: Edge

12 replies

Rusty666Author
February 25, 2024

Hi Evon, I used Autofill to complete all three login fields. I attempted to delete the last character of the two fields that you mentioned but the entire fields were deleted. So I copied and posted the correct two fields and the account opened. Russ

1Password Employee
February 26, 2024

Hey @Rusty666, thanks so much for getting back to us and providing the additional information.

I've done some further testing on my end with this specific site. I've been able to use 1Password to save the login information I entered on the bank's login page, and then fill all three fields.

However, it looks like the website has some specific security measures in place so that any data that is autofilled into the Security Number and Internet Password field is automatically removed if you try to enter any other characters. I can see that 1Password is filling the correct fields on the page, but the data is changed outside of our control after the fill happens.

Many banking sites (such as this one) impose password restrictions and security measures that do little to increase user security, while ultimately making it more difficult for users to rely on password managers to fill their complex passwords. We wrote an open letter to banks about this here: https://blog.1password.com/an-open-letter-to-banks/

At this stage, I recommend copying and pasting your credentials from the 1Password extension in to the Security Number and Internet Password fields for this website. I realize this isn't the answer you were hoping for, and I sincerely apologize for any inconvenience caused. While we are able to fill the Card/ Customer access number field properly (the page security measures aren't present on that field), the Security Number and Internet Password field would need to be filled in manually.

I hope that helps. Let me know if you have any further questions.

-Evon