Question

1Password still frozen days after activating Apple subscription

Forum|Forum|4 months ago
March 4, 2026
2 replies
95 views

I've tried everything to unfreeze my 1Password. What gives?

1Password Employee

Hello @ErikO! 👋

I recommend sending an email to support@1Password.com so that our billing team can help you get this resolved. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-Dave

E

ErikOAuthor

Hi Dave,
I emailed support and got their automatic reply. My ticket ID is KCG-16421-894.
It's been several days and I haven't heard anything more. Is there some way to speed up this process? I paid for one year, but I've already lost over half a month stuck in frozen status.

1P_Dave

1Password Employee

@ErikO

I'm sorry for the delay. We've recently experienced a higher-than-usual volume of inquiries, which has affected our response times and we're working to get back to everyone as soon as possible. I've flagged your ticket internally and one of my colleagues will reach out to you soon. Please continue the conversation there once you receive that reply.

-Dave

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