1Password unresponsive

Question

On my Win11 computer, 1Password won't open.

It doesn't appear in the task manager, no error messages occur - simply no response.

I have followed the instructions of doing a full uninstall > reinstall, including deleting the related files from C:\Users\<YourUserName>\AppData\Local and doing regedits, then restarting, reinstalling, then re-logging in.

Following this process 1Password works after 1 or 2 attempts, but a few weeks later, for unknown reasons, this happens again and I have to go through this process again.

My Win 11 computer is running a fairly clean set of programs, very few more than MS Office.

Is there a long-term fix for this? Redoing this process every few weeks is disruptive and risky.

1P_Timothy · Answer

Hi @IHobly! Thanks for joining the 1Password Community. I'm sorry to hear about this recurring issue, and can definitely understand how disruptive it would.

For this issue I would recommend getting in touch with our support team via email as we'll likely need to take a look at some logs or diagnostics to help get to the bottom of things. You can contact the team by sending a message to support@1password.com. With your message please include a link to this discussion and your username (below). After writing in you'll receive an automated reply with your ticket number which you can share here.

Thanks again!

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