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1Password updater won't accept my admin username/password

Forum|Forum|7 months ago
November 30, 2025
2 replies
58 views

1Password updater to get to 8.11.20 won't accept my admin username and password.

I can log into my computer using the admin username/password and log into 1Password using my 1Password username/password, but when I try to update 1Password from enter the username/password, it won't accept my admin username/password.

iMac 15.6.1 (24G90)

Firefox 145.0.2 (aarch64) (so its currently up to date)

1Password for Mac 8.11.18

Any suggestions?

Thank you for reading this.

iOS

Best answer by tandemgravity

Thank you so very, very much for this information. The problem was my 'regular' login is a standard user, and not my admin user login.

I used my admin user login and the update worked right away. Thank you again for your very thorough and helpful reply. I really appreciate it.

1P_Dave

1Password Employee

Hello @tandemgravity! 👋

I'm sorry that you're running into issues when updating 1Password. The macOS admin prompt comes from macOS and not 1Password, the prompt allows the 1Password app the permission needed to update the 1Password app file in the /Applications folder.

So that I can make sure that we're talking about the same thing, can you post a screenshot of the prompt? And can you double-check that you're providing credentials for an admin user and not a standard user?

You mentioned macOS in your post but tagged the post as iOS. Can you confirm that this is an issue that you're running into on your Mac?

-Dave

T

tandemgravityAuthorAnswer

Thank you so very, very much for this information. The problem was my 'regular' login is a standard user, and not my admin user login.

I used my admin user login and the update worked right away. Thank you again for your very thorough and helpful reply. I really appreciate it.

1P_Dave

1Password Employee

I'm glad that you were able to find the solution!

-Dave

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