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May 10, 2023
Question

1Password v8.10.4 inconsistent with unlocking using Apple Watch

  • May 10, 2023
  • 11 replies
  • 567 views

Hello

I have been using Apple Watch to unlock the 1P app since I installed it some months ago. I am finding it very inconsistent. At times it works as expected and I get prompted to double click my Apple Watch button to unlock the 1P app, but many times I don't get offered the option to unlock with Apple Watch, the AW icon doesn't show at the end of the 1P password field and I have to write my master password to unlock the app. I have noticed that this happens especially after my Macbook Pro has been asleep for some time. Apple Watch works perfectly unlocking the Mac after waking from sleep every time, but I go immediately to the 1P app and it just doesn't register the Apple Watch to unlock. If I unlock the app using the master password and then manually lock the app again using CMD+SHIFT+L I immediately get offered the option to unlock 1P with Apple Watch again.

Why is the feature for unlocking with Apple Watch so inconsistent?

I am using:
Intel Macbook Pro 2019
macOS Ventura v13.3.1 (a)
Apple Watch Series 6 celular
watchOS v9.4
1Password app v8.10.4

Thank you.


1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: macOS 13.3.1 (a)
Browser:_ Chrome

11 replies

1P_Dave
1Password Employee
May 23, 2023

@Thorz

I'm sorry that the update to macOS and watchOS didn't resolve the issue. I would recommend following up with our support team over email if you do have any other questions since they'll be in the best position in assist as they have access to your diagnostics report. To prevent having the same conversation in two places at once I'm closing this thread.

-Dave

ref: JFU-86891-384