1Password v8 is a Mistake

If it is confirmed to be an Electron base application, I will never upgrade to v8!!
This kind of application needs to be super fast and use little ressources. IT NEEDS to be a native app!

They gotta make that money back for shareholders somehow.

Breakout consumer app → insane organic growth → bottoms up enterprise adoption → taste that enterprise money → can’t look back → enterprise roadmap → death of a good product

@roustem

Are you going to show up to your Reddit AMA? Or are you too busy loving the 1Password 8 experience to participate?

@roustem

Again, I think you are in a dangerous echo chamber here. I'm not personally taking the caveman stance "Electron app bad!" but definitely understand the criticism. I actually don't care what you write it in. I just use it for password management, not rendering Pixar movies. But I still think it's important that whatever language or framework you use, it:

1. Is polished in ways your previous apps were and this one is not.
2. Feels consistent with the OS experience it is on. I know you want to standardize the look across platforms because it is easier, but there is a benefit to making it feel whole with each OS. Mac users value this experience, as you may know.
3. It is performant. We've seen reports of this thing taking up 3-5x resources as 1Password 7.

Please don't be dismissive of these things just because it makes it easier to forge forward with your roadmap. I know it sucks now, but someday you'll be able to look back and tell the story about the time you made a mistake with 1Password 8, listened to the feedback, and made the right decisions with the roadmap and product, even if it wasn't the easy decision. The same way Mark Zuckerberg talks about their misstep with web apps on mobile and their decision to go native.

Hi @FCNV and @FCNV2 - I'm presuming you're the same person because of not just the name similarity but because I found three nearly identical posts in our moderation queue, all time-stamped within 15 minutes of one another.

We don't "censor" posts in the 1Password community, with the exception of violations of our terms of service, but we DO employ automatic measures against spam and auto-posting. It looks like what may may have happened is that you pushed the "post" button a little early on one, as it was cut off in midsentence, and then tried to re-create it with the final sentence finished out? That's almost certainly what triggered our forum software's automatic quarantine process. We use https://vanillaforums.com/en/ for this community, and the options we have for quarantine are not endless; when it's on, if a violates a built-in rule, it will need to be manually recovered by one of us. So, I've taken what looked to be the most-complete of your posts and restored it, above, and you should still be able to post from any account you've created here. Let us know if you have any continued issues, however, and thanks for your patience.

First things first: I'm a developer by trade, and I can see the technical benefits of a lot of the decisions here - and 100% empathise with the 1Password team when it comes to that horrendous sinking feeling of "your baby" not landing well with users. The tone on here leaves a lot to be desired too. Whatever happens, you folks have built an incredible product over the past years and deserve a lot of respect for that, and I'm sure your heart is in the right place.

That said, make no mistake, as someone who uses Macs specifically for the consistent UI and UX, the decision to rebuild a beloved "mac-assed" (copyright John Gruber) app using web frontend technologies is very disappointing to me as well. Unlike others on here, I don't care about the performance implications of Electron to be honest, my Mac is plenty fast enough and unused RAM is wasted RAM. But: I expect an app to follow platform UX guidelines rather than aiming for consistency across platforms.

I'm particularly irritated by the fact that if you squint hard enough, it almost looks like a native app - but it certainly doesn't act like one. That's actually worse than an app that's unapologetically cross-platform (c.f. VS Code), because you keep expecting it to act like a regular Mac app but keep encountering paper cuts. The scrolling feels different, resizing the window feels laggy, it doesn't respect my system accent colour (except in text boxes), keyboard navigation works differently, modal dialogs feel wrong, the list goes on.

None of these things is the end of the world as we know it, and I'll probably reluctantly continue to use 1Password, but I certainly won't be feeling that warm and fuzzy feeling of using a product that embraces the Mac. And that is sad :( I hope one day you'll be able to use your brilliant Rust backend to power a native Mac frontend and put that smile back on my face!

Almost 2 hours into their AMA and only like 3 questions have been answered (and the ones that were answered were faint praise). They have absolutely no respect for their users.

Is the Feedback link in the early release actually going to lead to a Feedback forum?

I have legitimate feedback about an issue with my short experience with it and really don't see somewhere that real feedback won't get lost in this love/hate mess.

@Lars

It doesn't look like you posted the comment of mine that was quarantined. Honestly, if you aren't earnestly trying to encourage an open discussion here, it's probably not worth my time posting.

@roustem

Again, I think you are in a dangerous echo chamber here. I'm not personally taking the caveman stance "Electron app bad!" but definitely understand the criticism. I actually don't care what you write it in. I just use it for password management, not rendering Pixar movies. But I still think it's important that whatever language or framework you use, it:

1. Is polished in ways your previous apps were and this one is not.
2. Feels consistent with the OS experience it is on. I know you want to standardize the look across platforms because it is easier, but there is a benefit to making it feel whole with each OS. Mac users value this experience, as you may know.
3. It is performant. We've seen reports of this thing taking up 3-5x resources as 1Password 7.

Please don't be dismissive of these things just because it makes it easier to forge forward with your roadmap. I know it sucks now, but someday you'll be able to look back and tell the story about the time you made a mistake with 1Password 8, listened to the feedback, and made the right decisions with the roadmap and product, even if it wasn't the easy decision. The same way Mark Zuckerberg talks about their misstep with web apps on mobile and their decision to go native.