Skip to main content
curling
April 28, 2024
Question

1Password will not autofill and I have to copy and paste

  • April 28, 2024
  • 2 replies
  • 126 views

I have two machines - MacBook Pro and MacBook Air. On the MacBook Pro, time and time again 1Password will not fill in the fields in a website in Safari. I see a 1Password icon in the fields and the Safari browser extension is there and it opens - but it is unable to fill in the fields and I have to copy and paste.


1Password Version: 8.10.30
Extension Version: 2.22.1
OS Version: macOS Sonoma 14.4.1
Browser: Safarie Version 17.4.1

2 replies

curling
curlingAuthor
April 28, 2024

I followed https://support.1password.com/1password-browser-troubleshooting/ - and it works - until the problem starts again

1Password Employee
May 15, 2024

Hello @curling, thank you for reaching out. I'm sorry to hear about the issue you're bumping into with 1Password.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/145529
  • Your forum username: curling
  • A diagnostics and console log:
  • First, please recreate the issue you're experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/.
  • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/.
  • Attach both files to your email.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon