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March 22, 2024
Question

1Password window take the focus and block the unlock via TouchID on latest MacOS

  • March 22, 2024
  • 18 replies
  • 554 views

It's really annoying as I'm opening the 1Password from the dock and it opens behind of TouchID popup and take the focus. I had to grab mouse and click on the TouchID window. :(
Any idea how I can fix this, please?


1Password Version: 8.10.28
Extension Version: Not Provided
OS Version: 14.3.1
Browser: Not Provided

18 replies

March 27, 2024

@1P_Dave
I followed your instructions, and the result is the same - the cursor blinks in the "enter your password" field in the larger window. So no, the focus is on the wrong window.
Regards,
-Patrick

1P_Dave
1Password Employee
March 27, 2024

@BornDeranged

The Touch ID prompt in your screenshot is focused since the fingerprint is red instead of grey even if the cursor is blinking. If you touch your finger to the Touch ID sensor on your Mac does 1Password unlock?

-Dave

March 27, 2024

@1P_Dave
You are right indeed, 1P does unlock in that situation (with TouchID).

1P_Dave
1Password Employee
March 27, 2024

@BornDeranged

Thank you for your help in testing that scenario. It sounds like Touch ID is focused (the fingerprint in the prompt is red and responds to your fingerprint) when the main window is smaller.

Are you still able to reproduce the fingerprint being grey (forcing you to click on the prompt before you can use Touch ID) when you open the 1Password app? Does it happen if the app is resized to take up the entire screen?

-Dave

March 27, 2024

@1P_Dave Yes indeed, grey when full-screen, red if not full-screen.

1P_Dave
1Password Employee
March 27, 2024

@BornDeranged

Thank you for testing that. I can confirm that this is a known issue that our developers are investigating. I've added your report to the internal work item for the issue. I can't say when the issue will be resolved but keep 1Password updated so that you receive the fix as soon as it is released in a future update.

Let me know if there's anything else that I can help you with.

-Dave

ref: dev/core/core#14990

Smith166Author
April 1, 2024

If it helps, I made a video:

https://youtu.be/T7-MigrPFMM

1P_Dave
1Password Employee
April 3, 2024

@Smith166

Thank you for the video, I can confirm that you're also seeing the known issue that I mentioned earlier. If you shrink the size of the 1Password window so that it doesn't fill the screen then you can avoid the issue until we have a permanent fix available.

-Dave

ref: dev/core/core#14990