1Password Windows App does not appear

@1P_Gem Yeah, that did the trick. Deactivating Hardware acceleration worked.
What's the reason that it is working 50/50 even with it activated for some weeks now? :-)

Hi @PassFischKopp! It's great to hear that disabling hardware acceleration got things working for you 😄

Based on this, it sounds as if you were running into a known issue our developers are currently investigating where the 1Password main window fails to open reliably on some devices when hardware acceleration is enabled. It's unclear yet why this happens, and we do apologise for any inconvenience caused. I've gone ahead and added your case to the issue on file for the team to see.

I'm not yet able to provide a timeline for a fix for this issue, but you can keep an eye on our release notes for news: 1Password Releases

In the meantime we would recommend keeping this option disabled, and if you run into the issue again let us know!

ref: dev/core/core#30261

Thanks for the hardware acceleration off trick, worked for me finally :/

Hi @Sovereign108, I'm glad to hear that disabling hardware acceleration helped you as well! Thanks for letting us know 😄

ref: dev/core/core#30261

I have exactly the same symtoms and can confirm that turning off Hardware Acceleration then quitting and re-opening 1Password cures it. I found that it is only the main window that suffers, I can still access the Quick Access window and Settings without issue. That could either mean those windows are drawn differently or those windows are not blocked from displaying at the point in time I try to use them which thus far is only ever when I have this issue.

This could be a red herring but I have noted a pattern which is that this problem only seems to occur when I have a Hyper-V Virtual Machine Connection window open; I have not noticed it happen under any other circumstance so far.

Hi @cghome!

Thank you for sharing those details! It sounds like 1Password may still be running in the background when the window isn't appearing and is allowing you to still access the Quick Access menu and desktop app settings. I've passed the details you've shared to our development team while they continue to investigate the issue.

-David

ref: dev/core/core#30261

Hi David,

You may be right. I'll switch it back to accelerated and try and see if the window handle still exists even though the window is not shown and let you know.

Cheers :-)

BTW, a couple days ago, I again saw the "Unexpected Application Error" indicating a timeout on "Loading Chunk xx failed."; it also displayed a stack trace for the error. I was in a hurry and did not capture it again (since I had already reported it before). Overall, it's been behaving much better with Hardware Acceleration disabled.

@cghome @robert1p

Thanks for sharing those updates! It's good to hear the the behaviour has improved with the Use Hardware Acceleration option turned off while the development team investigates.

-David

I rebooted my laptop yesterday and the 1password app failed to open afterwards. I woke the laptop back up today and I tried to open 1pw again, yet it still would not open. I tried another reboot and it still fails to open. (Use Hardware Acceleration is turned off in the App. The 1pw chrome extension does work; it's just the windows app that is failing to open.)

This has happened a few times over the past months, but I didn't take the time to report these occurrences. After some period of time, the app simply starts working again.

It's been months since this issue was reported. Is there any progress?

Diag Report: BJW-94847-177

1Password for Windows 8.10.46
81046026, on PRODUCTION channel

UPDATE: From the Start Menu, 1pw app failed to open. From the System Tray, Settings and Quick Access both open, but 1pw app fails to open. HOWEVER, selecting Lock in the System Tray opened the 1pw app (in the locked state). Thus, I now have access to the app again. [I'll have to see if this workaround works again; (or if it was just elapsed time that resolved the issue).]