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August 31, 2023
Question

1password8 spent around 10 seconds to load item content when the connection is from China

  • August 31, 2023
  • 32 replies
  • 1326 views

I'm using 1password8 on Android12. It will get stuck around 10 seconds with black background when I touch and open any item on 1password.

It seems like happened only when I connect to Chinese network, if I connect with VPN or entire offline, the app will show item quickly.

I don't want to connect the VPN or set my mobile phone offline every time I use 1password, can anyone have a look at this issue?


1Password Version: 8.10.12
Extension Version: Not Provided
OS Version: Android 12
Browser: Not Provided

32 replies

1P_Timothy
Community Manager
September 14, 2023

Thanks @Potatoes, thanks for sharing this.

I tried the steps you listed but still saw the results I previously encountered. After the first item took some time to load, no combination of cache clearing or network switching seemed to reintroduce that long load.

Based on the conversation here, and with others via email, we've filed an issue with the team for further investigation. Thanks for your help in troubleshooting this behavior!

we7l
October 3, 2023

@1P_Timothy Is there any progress on this issue?

1P_Timothy
Community Manager
October 11, 2023

Thanks for following up with us @we7l.

The investigation is still open but I'm sorry to say we don't have any updates to share at this time.

we7l
January 14, 2024

@1P_Timothy Is there any progress on this issue?

January 15, 2024

@we7l @1P_Timothy I'd also like to know the progress on this issue. Every time I need to use 1password on my Android phone, I turn on the VPN. Although it is inconvenient, it is the only way to do it.

1Password Employee
January 15, 2024

Hi @we7l @Potatoes,

The investigation is still open but I'm sorry to say we don't have any updates to share at this time.

-- Brendan

February 13, 2024

I was in China last week and also had issues with using 1password on my Android. I can not search or even show the list of items unless I switch to vpn. I otherwise just get a blank. I don't recall if I waited over 10 seconds. This is super annoying when I need to create a new password. I create it, and then I can't access the item just created!

When I turn on the VPN everything works. But using VPN in China is a pita.

1Password Employee
February 15, 2024

@y3p12o32z

Your frustration is completely understandable. The Development team are still investigating and I've gone ahead and added your case to the tracker.

ref: dev/core/core#23888

March 8, 2024

Wanted to echo the issue. Traveling in China and having inconsistent experience. Right now the only way to use 1password on android is to use VPN. Is there some kind of offline mode I can turn on? Very troublesome to have to manage battery draw and VPN on/off for 1password...

1P_Dave
1Password Employee
March 8, 2024

@guillow

Thank you for reporting the issue, I'm sorry for the inconvenience that it's causing. I'm afraid that I don't have another workaround to provide for now aside from using a VPN. I've let the team know the impact that the issue is causing to your use of 1Password and your Android device.

-Dave

ref: dev/core/core#23888