1Password8/Windows and Windows Hello on first signin?

Hello @krtickak,

Thank you very much for sending us your diagnostics report. Let us continue our conversations there for now.

ref: DMJ-37748-449

I also sent the diagnostics report, your bot answered with support ID [#RQB-74452-197]

Hello Former Member and @krtickak! We have received your messages and will be getting back to you shortly, if we haven't already. Thank you for the follow-up!

I also sent an email with the diagnostics, ticket #ETZ-53718-971.

This feature works fine with my i7-7700k PC but on my other PC with an i5-11600KF the option is greyed out and cannot be enabled.

Hi @Spoolin, we've received your message and will reach out to you soon. Thanks!

ref: ETZ-53718-971

From my comment above, now my 7700k PC isn't working as expect, should I open a second ticket for that? If I reboot it it prompts for the normal 1password password then right after it prompts for the pin.

Hi @Spoolin,

It is not expected to see Windows Hello working forever, it will reset whenever there have been changes made to Windows such as Windows updates, driver updates, etc. This is for security reasons.

After an update, you do have to unlock first with the account password and then you'll see Windows Hello prompt up again, this is to re-initialize the TPM support with your data.

If you haven't seen any changes now since the boot, try to reboot again and see if it works.

@MikeT I just did the following:

1. Opened 1Password and unlocked, entered the master password and then entered my pin when prompt.
2. Rebooted my PC
3. Opened 1Password and was again prompt for master password and then pin
4. Rebooted PC again
5. Opened 1Password and was again prompt for master password and then pin

If I sleep my PC and wake it 1Password just asks for the pin to unlock as expected. So it seems even without any updates or hardware changes I'm still being asked for the master password upon rebooting.

If you want any diagnostics or further troubleshooting free feel to email me (we've been chatting recently about the software TPM on my other PC).

@Spoolin,

Opened 1Password and unlocked, entered the master password and then entered my pin when prompt.

If you wait a few minutes, lock the app; can you confirm Hello didn't show up again.

If yes, quit the app and restart, does Hello show up first?

@MikeT Yes, Hello did show up first.